An Omni-Channel Communication Platform allows businesses and government organizations to engage with their audience across SMS, WhatsApp, Email, IVR, and other channels through a single, unified dashboard.

Multi-channel treats each channel separately, while omni-channel integrates all channels into one ecosystem with centralized analytics, reporting, and customer journey management.

We use end-to-end encryption, secure APIs, role-based access, and comply with GDPR, TRAI, and other regulatory guidelines to ensure complete data security and privacy.

Yes. Our API-first architecture enables smooth integration with CRMs, ERPs, core banking, and third-party apps.

Yes. The platform is built for scale, supporting millions of SMS, WhatsApp messages, IVR calls, and emails per day without performance drops.

We have direct operator connectivity (ILDO/NLD routes) ensuring high delivery rates, with real-time delivery reports and redundancy to prevent downtime.

RCS is the next-generation SMS that supports rich media like images, videos, buttons, and carousels, offering a more engaging experience than traditional SMS.

RCS is being rolled out by operators and supported devices. Our platform ensures fallback to SMS if RCS is not supported on a recipient’s phone.

Yes. You can track opens, clicks, bounces, unsubscribes, and delivery rates in real time to measure campaign effectiveness.

An IVR (Interactive Voice Response) allows automated inbound and outbound calls, enabling self-service menus, surveys, feedback collection, and bulk voice campaigns.

Yes. IVR flows can be tailored for customer support, grievance handling, awareness campaigns, feedback collection, and more.

To set up WhatsApp Business API, you’ll need a verified business, a phone number not linked to a personal WhatsApp account, and approval from Meta. We’ll help you with the onboarding process, including profile setup, message templates, and integration with your CRM or bot system.